StandardTel offers several products to allow your business to record transactions and conversations.

Conversation Recording That Protects Your Business
Call recording allows customers to seek, view, point, and click their way to improved customer service, training, productivity, liability mitigation and morale, by allowing managers to audit and more efficiently monitor, coach, transform, and train employees to the highest level of customer service … and ultimately … profitability.

iDVR Conversation Recording Differentiators
iDVR™ records every call - or, easily configured recording rules enable seamless recording of only those calls that match pre-set criteria. “Automatic” recording allows conversations to be sent to the iDVR™ application server without any intervention from users, and is accomplished through any combination of DNIS, CLID, ACD Agent ID, port number, date, time, call duration, and periodic call criteria. iDVR™ handles both Call Logging and Quality Monitoring requirements, allowing managers and users to ensure the desired quantity and nature of conversations are recorded.

“On Demand” recording allows users to select specific conversations, completely or partially, that need to be recorded making an excellent productivity and verification tool for enterprises requiring future “look-up” of vital company and transaction information – order departments, insurance, financial trading and legal organizations.

The unique Conversation Save™ functionality allows a user to save an entire conversation from its inception, even when initiated at the end of the call.  Since many conversations begin without the decision of recording, this becomes an ideal tool for central answering positions, executives, and other personnel involved in vital organizational communications.

“On Demand” recording may also be initiated from any iDVR™ client playback location (PC). This allows managers to silent observe conversations in progress, and use the iDVR’s “Conversation Save” functionality from their PC to record the entire conversation from its inception, even if the manager joined the call in progress.

Using ubiquitous client/server architectures and Microsoft Windows operating systems and database products as a foundation, iDVR™ reduces the complexity of other call recording solutions by delivering the information directly to your desktop for the intuitive, ease of use interface our customers have grown to expect.
 

OEM Products for Enterprises

TelStrat extends the reach and functionality of communication networks with solutions that add value for both enterprise and access customers.
 

TelStrat products for Nortel specialize in leveraging IP and IP-enabled telephony services to extend the enterprise from within the walls of the single office location to a global integrated solution on a single private voice network.  TelStrat products provide a wide variety of solutions for any enterprise with multiple large corporate offices, multiple campus buildings, smaller branch offices, or virtual home offices. 
 

VoIP Recording and Monitoring

CallRex is an advanced, packet-based VoIP recording and monitoring solution for businesses that need a full-featured solution at an affordable price.  VoIP recording with CallRex can be up to 50 percent less expensive than recording solutions on legacy PBXs.

CallRex allows businesses to improve customer service, enhance employee productivity, meet legal and contractual obligations, resolve disputes and increase security.  It was designed specifically to record and monitor calls on IP PBXs and provides multiple recording options such as 100 percent and ad-hoc call recording, and call recording based on specified triggers.  CallRex has an easy-to-use interface and requires no complex configuration.

With the CallRex Multi-Media add-on, managers can monitor and record everything their employees do on the computer in addition to what they say on the telephone.